Refund policy & Returns – Epiq Store
The Refund Policy on return of the Epiq Store, it ensures transparency and security for all purchases made at our e-commerce business. We comply fully with the Decree-Law no. 24/2014, which regulate the e-commerce in the Uk.
1. The right of Free Resolution of (14 days)
The customer has a right to return the goods to us within 14 days after the day of receipt, without having to justify the reason. In order to exercise this right, simply contact your Epiq Store, call the number for your order and state the intention to return it. After that, the client can have a further 14 days to send the product back to them.
2. Conditions of Return
The refund will be accepted if the product has no signs of usage, no damage, with all accessories, original packaging, manuals and parts. Items with wear and tear, any visible signs of damage or mishandling can be rejected or to have the amount withheld in part.
3. Shipping cost
When is the return that is for a repentance or an order postage costs are the responsibility of the customer. In the case of an error in the Epiq Store, the defect or lack of conformity, and all of the transportation costs are fully borne by us.
4. Refunds
Your refund will be processed within the period of 14 days after the day of receipt, and review of the product. The amount will be refunded via the same method of payment used for the purchase unless otherwise agreed differently between the two parties. In case of improper use or damage is related to the defect, the Epiq Store, you can refuse to make a refund.
5. Products Are Excluded
Returns will not be accepted for custom-made products, articles made-to-order items are sealed as they are non-returnable for reasons of hygiene, after the opening (such as earbuds, in-ear, and the digital products after to download or access it.
6. Exchanges
The exchange will follow the same process of the returns. Based on this analysis, the client will be able to opt for a replacement of the product is the same, an exchange for another item of equal value, or pay the difference to the items of a higher value.
7. Damaged items in Transport
If the product arrives damaged, the customer must take pictures of your item and the packaging, to keep the whole thing, and contact your Epiq Store in as little as 48 hours after delivery. In such cases, a replacement or a refund is carried out without any further cost to the customer.
8. How to Apply for a Refund
To begin the process, you need to send your name, contact number, order, and the reason for the return, and photos (if applicable). After that, we will provide you with all the instructions for a return and follow-up of the process.
9. Engagement Epiq Store
The Epiq Store to ensure the return and refund with simple, fast, and transparent manner, in compliance with all applicable legal requirements and ensuring full support of the client in all the stages.