Online Complaints Resolution
Dear Valued Customer,
In the event of a dispute, a consumer resident in the Uk or the European Union may exercise their right of complaint to an officer, and that is impartial in the case.
In this context, the Epiq Store it provides all the necessary information so that you can exercise your right to file a complaint. If, for any reason, you may have been dissatisfied with a purchase from our online store, you can make use of a The entity of an Alternative Dispute Resolution (ADR) for Consumeraccording to the list below:
The center of the settlement of Consumer Disputes in Lisbon
CIAB – Centro de Informação, Mediação e Arbitragem de consumo (Tribunal Arbitral use)
CNIACC – the National Information Center, and the Arbitration of Disputes between businesses and consumers
The European Commission,
You can also formalize their claims or complaints you may have relating to your purchase at our web store at the following contact details:
E-mail address: suporte@epiqstore.pt
Service hotline: +351 922 002 247
Hours of operation: Working days, from 14: 00 to 18: 00
For more information on these processes, we also suggest for the consultation of the website The directorate-General for the Consumer in: www.consumidor.pt
What is an Alternative Dispute Resolution in Consumer?
Alternative Dispute Resolution (ADR) is a mechanism that allows a consumer to have recourse to the authorities, who will assist in the resolution of conflicts in organizations-commercial, without the need for in advance by the Courts.
What is the role of these institutions in the resolution of the conflict.
These organizations act as intermediaries between the consumer and the merchant, the target of the complaint. The intermediary may offer or impose a solution on the parties, or to promote a closer alignment of the same with a view to reaching an agreement.
Alternative Dispute Resolution (adr that is, as a rule, a less expensive, less formal and faster what is the appeal to the court.