Guarantee Policy

Epiq Store to provide their clients with good quality products, procured from certified vendors and the legal guarantee of conformity is valid in the entire european union. All the purchases carried out from our site are subject to the The Legal guarantee of Conformityas referred to in the Decree-Law no. 84/2021.

1. Term of a Guarantee

• New products: guaranteed by 3 years ago as of the date of delivery.

• Reconditioned product (if applicable): guaranteed by 1 yearin accordance with the legislation in a specific way.

During this period, any defect in workmanship or lack of conformity, you will be either repaired, replaced or refunded at no additional cost to the client, provided that it is confirmed the situation with the technical assistance.

2. What is covered by this warranty

Warranty:

• Against manufacturing defects;

• Malfunction resulting from misuse;

• Flaws in natural within the warranty period;

• Items that show a lack of compliance with the description or specifications as advertised.

3. The no subject

This warranty does not cover:

• The damage caused by the use, misuse, drops, liquids or improper handling;

• Normal wear and tear of the components (batteries, consumable supplies, power cords, light bulbs, etc.).

• Modifications, disassembly, or repairs by non-authorized persons;

• Problems caused by improperly installed, or is not approved by the manufacturer.

4. The process to activate the warranty

To request a service, the customer must:

1. Get in touch with the Epiq Store through our contact form or by e-mail support

2. Enter the number of the order, and describe in detail the problem.

3. Submit pictures, videos or any proof to assist in the technical review;

4. After the validation, the product may or may not be picked up or shipped to the authorized maintenance center.

The customer will be informed at each step of the process, including timeframes are estimated, and the possible solutions.

5. Possible solution

After the analysis, the technique may be applied in the following scenarios:

• The repair of the productfree of charge;

• Replacement with a product of equal or equivalent;

• The credit or refund. for the price paid, in the case of the repair will not be possible.

6. Products sent for review

If any manufacturing defect is found, or the problem is a result of improper use, the Epiq Store will be able to:

• Return the product to you;

• To charge the costs of shipping and diagnosis services (by prior notice to you).

7. Final thoughts

The Epiq Store is committed to transparency, speed, and full customer support throughout the process of the warranty. It is our goal to ensure that your shopping experience is safe, secure, reliable, and is satisfactory to you.