{"id":1698,"date":"2025-11-16T22:17:34","date_gmt":"2025-11-16T22:17:34","guid":{"rendered":"http:\/\/epiqstore.pt\/?page_id=1698"},"modified":"2025-12-09T18:00:43","modified_gmt":"2025-12-09T18:00:43","slug":"politica-de-garantia","status":"publish","type":"page","link":"https:\/\/epiqstore.pt\/en\/politica-de-garantia\/","title":{"rendered":"Guarantee Policy"},"content":{"rendered":"
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Warranty policy - Epiq Store<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Epiq Store to provide their clients with good quality products, procured from certified vendors and the legal guarantee of conformity is valid in the entire european union. All the purchases carried out from our site are subject to the The Legal guarantee of Conformity<\/strong>as referred to in the Decree-Law no. 84\/2021.<\/p>

1. Term of a Guarantee<\/h3>

  • New products:<\/strong> guaranteed by 3 years ago<\/strong> as of the date of delivery.<\/p><\/li>

  • Reconditioned product (if applicable):<\/strong> guaranteed by 1 year<\/strong>in accordance with the legislation in a specific way.<\/p><\/li><\/ul>

    During this period, any defect in workmanship or lack of conformity, you will be either repaired, replaced or refunded at no additional cost to the client, provided that it is confirmed the situation with the technical assistance.<\/p>

    2. What is covered by this warranty<\/h3>

    Warranty:<\/p>

    • Against manufacturing defects;<\/p><\/li>

    • Malfunction resulting from misuse;<\/p><\/li>

    • Flaws in natural within the warranty period;<\/p><\/li>

    • Items that show a lack of compliance with the description or specifications as advertised.<\/p><\/li><\/ul>

      3. The no<\/strong> subject<\/h3>

      This warranty does not cover:<\/p>

      • The damage caused by the use, misuse, drops, liquids or improper handling;<\/p><\/li>

      • Normal wear and tear of the components (batteries, consumable supplies, power cords, light bulbs, etc.).<\/p><\/li>

      • Modifications, disassembly, or repairs by non-authorized persons;<\/p><\/li>

      • Problems caused by improperly installed, or is not approved by the manufacturer.<\/p><\/li><\/ul>

        4. The process to activate the warranty<\/h3>

        To request a service, the customer must:<\/p>

        1. Get in touch with the Epiq Store through our contact form or by e-mail support<\/p><\/li>

        2. Enter the number of the order, and describe in detail the problem.<\/p><\/li>

        3. Submit pictures, videos or any proof to assist in the technical review;<\/p><\/li>

        4. After the validation, the product may or may not be picked up or shipped to the authorized maintenance center.<\/p><\/li><\/ol>

          The customer will be informed at each step of the process, including timeframes are estimated, and the possible solutions.<\/p>

          5. Possible solution<\/h3>

          After the analysis, the technique may be applied in the following scenarios:<\/p>

          • The repair of the product<\/strong>free of charge;<\/p><\/li>

          • Replacement with a product of equal or equivalent<\/strong>;<\/p><\/li>

          • The credit or refund.<\/strong> for the price paid, in the case of the repair will not be possible.<\/p><\/li><\/ul>

            6. Products sent for review<\/h3>

            If any manufacturing defect is found, or the problem is a result of improper use, the Epiq Store will be able to:<\/p>

            • Return the product to you;<\/p><\/li>

            • To charge the costs of shipping and diagnosis services (by prior notice to you).<\/p><\/li><\/ul>

              7. Final thoughts<\/h3>

              The Epiq Store is committed to transparency, speed, and full customer support throughout the process of the warranty. It is our goal to ensure that your shopping experience is safe, secure, reliable, and is satisfactory to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Pol\u00edtica de Garantia – Epiq Store Epiq Store assegura aos seus clientes produtos de qualidade, adquiridos a fornecedores certificados e com garantia legal v\u00e1lida em todo o territ\u00f3rio portugu\u00eas. Todas as compras realizadas na nossa loja est\u00e3o abrangidas pela Garantia Legal de Conformidade, conforme previsto no Decreto-Lei n.\u00ba 84\/2021. 1. Prazo de Garantia Produtos novos: garantidos por 3 anos a partir da data de entrega. Produtos recondicionados (quando aplic\u00e1vel): garantidos por 1 ano, conforme legisla\u00e7\u00e3o espec\u00edfica. Durante este per\u00edodo, qualquer defeito de fabrico ou falta de conformidade ser\u00e1 reparado, substitu\u00eddo ou reembolsado sem custos adicionais para o cliente, desde que confirmada a situa\u00e7\u00e3o pela assist\u00eancia t\u00e9cnica. 2. O que est\u00e1 abrangido pela garantia A garantia cobre: Defeitos de fabrico; Problemas de funcionamento que n\u00e3o resultem de m\u00e1 utiliza\u00e7\u00e3o; Falhas internas naturais dentro do per\u00edodo de garantia; Itens que apresentem falta de conformidade com a descri\u00e7\u00e3o ou especifica\u00e7\u00f5es anunciadas. 3. O que n\u00e3o est\u00e1 abrangido A garantia n\u00e3o cobre: Danos provocados por uso indevido, quedas, l\u00edquidos ou manipula\u00e7\u00e3o incorreta; Desgaste natural de componentes (baterias, consum\u00edveis, cabos, l\u00e2mpadas, etc.); Altera\u00e7\u00f5es, desmontagens ou repara\u00e7\u00f5es feitas por terceiros n\u00e3o autorizados; Problemas causados por instala\u00e7\u00e3o inadequada ou n\u00e3o recomendada pelo fabricante. 4. Processo para acionar a garantia Para solicitar assist\u00eancia, o cliente deve: Entrar em contacto com a Epiq Store atrav\u00e9s do nosso formul\u00e1rio ou e-mail de apoio; Informar o n\u00famero da encomenda e descrever detalhadamente o problema; Enviar imagens, v\u00eddeos ou provas que auxiliem na an\u00e1lise t\u00e9cnica; Ap\u00f3s valida\u00e7\u00e3o, o produto poder\u00e1 ser recolhido ou enviado para o centro t\u00e9cnico autorizado. O cliente ser\u00e1 informado em cada etapa do processo, incluindo prazos estimados e solu\u00e7\u00f5es poss\u00edveis. 5. Solu\u00e7\u00f5es poss\u00edveis Depois da an\u00e1lise t\u00e9cnica, poder\u00e3o ser aplicadas as seguintes solu\u00e7\u00f5es: Repara\u00e7\u00e3o do produto, sem custos; Substitui\u00e7\u00e3o por um produto igual ou equivalente; Cr\u00e9dito ou reembolso do valor pago, caso a repara\u00e7\u00e3o n\u00e3o seja poss\u00edvel. 6. Produtos enviados para an\u00e1lise Caso nenhum defeito de fabrico seja identificado, ou o problema resulte de mau uso, a Epiq Store poder\u00e1: Devolver o produto ao cliente; Cobrar os custos de envio e diagn\u00f3stico t\u00e9cnico (mediante aviso pr\u00e9vio). 7. Observa\u00e7\u00f5es finais A Epiq Store compromete-se com transpar\u00eancia, rapidez e total apoio ao cliente durante todo o processo de garantia. O nosso objetivo \u00e9 garantir que a sua experi\u00eancia de compra seja segura, confi\u00e1vel e satisfat\u00f3ria.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1698","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/1698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/comments?post=1698"}],"version-history":[{"count":0,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/1698\/revisions"}],"wp:attachment":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/media?parent=1698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}