{"id":1710,"date":"2025-11-16T22:40:57","date_gmt":"2025-11-16T22:40:57","guid":{"rendered":"http:\/\/epiqstore.pt\/?page_id=1710"},"modified":"2025-12-09T18:06:42","modified_gmt":"2025-12-09T18:06:42","slug":"politica-de-reembolso-e-devolucoes","status":"publish","type":"page","link":"https:\/\/epiqstore.pt\/en\/politica-de-reembolso-e-devolucoes\/","title":{"rendered":"Returns & Refunds Policy"},"content":{"rendered":"
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Refund policy & Returns \u2013 Epiq Store<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Refund Policy on return of the Epiq Store, it ensures transparency and security for all purchases made at our e-commerce business. We comply fully with the Decree-Law no. 24\/2014, which regulate the e-commerce in the Uk.<\/p>

1. The right of Free Resolution of (14 days)<\/h3>

The customer has a right to return the goods to us within 14 days after the day of receipt, without having to justify the reason. In order to exercise this right, simply contact your Epiq Store, call the number for your order and state the intention to return it. After that, the client can have a further 14 days to send the product back to them.<\/p>

2. Conditions of Return<\/h3>

The refund will be accepted if the product has no signs of usage, no damage, with all accessories, original packaging, manuals and parts. Items with wear and tear, any visible signs of damage or mishandling can be rejected or to have the amount withheld in part.<\/p>

3. Shipping cost<\/h3>

When is the return that is for a repentance or an order postage costs are the responsibility of the customer. In the case of an error in the Epiq Store, the defect or lack of conformity, and all of the transportation costs are fully borne by us.<\/p>

4. Refunds<\/h3>

Your refund will be processed within the period of 14 days after the day of receipt, and review of the product. The amount will be refunded via the same method of payment used for the purchase unless otherwise agreed differently between the two parties. In case of improper use or damage is related to the defect, the Epiq Store, you can refuse to make a refund.<\/p>

5. Products Are Excluded<\/h3>

Returns will not be accepted for custom-made products, articles made-to-order items are sealed as they are non-returnable for reasons of hygiene, after the opening (such as earbuds, in-ear, and the digital products after to download or access it.<\/p>

6. Exchanges<\/h3>

The exchange will follow the same process of the returns. Based on this analysis, the client will be able to opt for a replacement of the product is the same, an exchange for another item of equal value, or pay the difference to the items of a higher value.<\/p>

7. Damaged items in Transport<\/h3>

If the product arrives damaged, the customer must take pictures of your item and the packaging, to keep the whole thing, and contact your Epiq Store in as little as 48 hours after delivery. In such cases, a replacement or a refund is carried out without any further cost to the customer.<\/p>

8. How to Apply for a Refund<\/h3>

To begin the process, you need to send your name, contact number, order, and the reason for the return, and photos (if applicable). After that, we will provide you with all the instructions for a return and follow-up of the process.<\/p>

9. Engagement Epiq Store<\/h3>

The Epiq Store to ensure the return and refund with simple, fast, and transparent manner, in compliance with all applicable legal requirements and ensuring full support of the client in all the stages.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es \u2013 Epiq Store A Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es da Epiq Store garante transpar\u00eancia e seguran\u00e7a em todas as compras realizadas no nosso e-commerce. Seguimos integralmente o Decreto-Lei n.\u00ba 24\/2014, que regula o com\u00e9rcio eletr\u00f3nico em Portugal. 1. Direito de Livre Resolu\u00e7\u00e3o (14 dias) O cliente tem o direito de devolver a encomenda no prazo de 14 dias ap\u00f3s a rece\u00e7\u00e3o, sem necessidade de justificar o motivo. Para exercer este direito, basta contactar a Epiq Store, informar o n\u00famero da encomenda e declarar a inten\u00e7\u00e3o de devolu\u00e7\u00e3o. Ap\u00f3s a comunica\u00e7\u00e3o, o cliente disp\u00f5e de mais 14 dias para enviar o produto de volta. 2. Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o A devolu\u00e7\u00e3o ser\u00e1 aceite apenas se o produto estiver sem sinais de uso, sem danos, com todos os acess\u00f3rios, embalagens originais, manuais e componentes. Itens com desgaste, danos vis\u00edveis ou manuseamento inadequado podem ser recusados ou ter valor retido parcialmente. 3. Custos de Envio Quando a devolu\u00e7\u00e3o \u00e9 por arrependimento ou livre resolu\u00e7\u00e3o, os custos de envio ficam a cargo do cliente. Em casos de erro da Epiq Store, defeito ou falta de conformidade, todos os custos de transporte s\u00e3o totalmente assumidos por n\u00f3s. 4. Reembolsos O reembolso ser\u00e1 processado no prazo m\u00e1ximo de 14 dias ap\u00f3s a rece\u00e7\u00e3o e an\u00e1lise do produto. O valor ser\u00e1 devolvido pelo mesmo m\u00e9todo de pagamento utilizado na compra, salvo acordo diferente entre as partes. Em casos de uso incorreto ou danos n\u00e3o relacionados com defeito, a Epiq Store pode recusar o reembolso. 5. Produtos Exclu\u00eddos N\u00e3o s\u00e3o aceites devolu\u00e7\u00f5es de produtos personalizados, artigos fabricados sob encomenda, itens selados que n\u00e3o podem ser devolvidos por motivos de higiene ap\u00f3s abertura (como fones in-ear), e produtos digitais ap\u00f3s in\u00edcio de download ou acesso. 6. Trocas As trocas seguem o mesmo processo das devolu\u00e7\u00f5es. Depois da an\u00e1lise, o cliente poder\u00e1 optar pela substitui\u00e7\u00e3o por produto igual, troca por outro artigo de valor equivalente, ou pagamento da diferen\u00e7a para itens de maior valor. 7. Artigos Danificados no Transporte Se o produto chegar danificado, o cliente deve fotografar o artigo e a embalagem, guardar tudo e contactar a Epiq Store em at\u00e9 48 horas ap\u00f3s a entrega. Nestes casos, a substitui\u00e7\u00e3o ou reembolso \u00e9 realizado sem qualquer custo para o cliente. 8. Como Solicitar a Devolu\u00e7\u00e3o Para iniciar o processo, o cliente deve enviar nome, contacto, n\u00famero da encomenda, motivo da devolu\u00e7\u00e3o e fotografias (quando aplic\u00e1vel). Ap\u00f3s isso, forneceremos as instru\u00e7\u00f5es para devolu\u00e7\u00e3o e acompanhamento do processo. 9. Compromisso Epiq Store A Epiq Store assegura um processo de devolu\u00e7\u00e3o e reembolso simples, r\u00e1pido e transparente, cumprindo todas as normas legais e garantindo suporte total ao cliente em todas as etapas.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1710","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/1710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/comments?post=1710"}],"version-history":[{"count":0,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/1710\/revisions"}],"wp:attachment":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/media?parent=1710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}