{"id":34084,"date":"2026-01-23T13:15:30","date_gmt":"2026-01-23T13:15:30","guid":{"rendered":"http:\/\/epiqstore.pt\/?page_id=34084"},"modified":"2026-01-23T13:36:34","modified_gmt":"2026-01-23T13:36:34","slug":"resolucao-de-litigios-online","status":"publish","type":"page","link":"https:\/\/epiqstore.pt\/en\/resolucao-de-litigios-online\/","title":{"rendered":"Online Complaints Resolution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"34084\" class=\"elementor elementor-34084\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d94fa22 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"d94fa22\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbac617 elementor-widget elementor-widget-text-editor\" data-id=\"dbac617\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"164\" data-end=\"195\">Online Complaints Resolution<\/h2><p data-start=\"197\" data-end=\"214\">Dear Valued Customer,<\/p><p data-start=\"216\" data-end=\"404\">In the event of a dispute, a consumer resident in the Uk or the European Union may exercise their right of complaint to an officer, and that is impartial in the case.<\/p><p data-start=\"406\" data-end=\"744\">In this context, the <strong data-start=\"422\" data-end=\"436\">Epiq Store<\/strong> it provides all the necessary information so that you can exercise your right to file a complaint. If, for any reason, you may have been dissatisfied with a purchase from our online store, you can make use of a <strong data-start=\"649\" data-end=\"715\">The entity of an Alternative Dispute Resolution (ADR) for Consumer<\/strong>according to the list below:<\/p><ul data-start=\"746\" data-end=\"1003\"><li data-start=\"746\" data-end=\"804\"><p data-start=\"748\" data-end=\"804\">The center of the settlement of Consumer Disputes in Lisbon<\/p><\/li><li data-start=\"805\" data-end=\"901\"><p data-start=\"807\" data-end=\"901\">CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de consumo (Tribunal Arbitral use)<\/p><\/li><li data-start=\"902\" data-end=\"981\"><p data-start=\"904\" data-end=\"981\">CNIACC \u2013 the National Information Center, and the Arbitration of Disputes between businesses and consumers<\/p><\/li><li data-start=\"982\" data-end=\"1003\"><p data-start=\"984\" data-end=\"1003\">The European Commission,<\/p><\/li><\/ul><p data-start=\"1005\" data-end=\"1145\">You can also formalize their claims or complaints you may have relating to your purchase at our web store at the following contact details:<\/p><ul data-start=\"1147\" data-end=\"1287\"><li data-start=\"1147\" data-end=\"1183\"><p data-start=\"1149\" data-end=\"1183\"><strong data-start=\"1149\" data-end=\"1160\">E-mail address:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1161\" data-end=\"1181\">suporte@epiqstore.pt<\/a><\/p><\/li><li data-start=\"1184\" data-end=\"1224\"><p data-start=\"1186\" data-end=\"1224\"><strong data-start=\"1186\" data-end=\"1205\">Service hotline:<\/strong> +351 922 002 247<\/p><\/li><li data-start=\"1225\" data-end=\"1287\"><p data-start=\"1227\" data-end=\"1287\"><strong data-start=\"1227\" data-end=\"1254\">Hours of operation:<\/strong> Working days, from 14: 00 to 18: 00<\/p><\/li><\/ul><p data-start=\"1289\" data-end=\"1431\">For more information on these processes, we also suggest for the consultation of the website <strong data-start=\"1377\" data-end=\"1409\">The directorate-General for the Consumer<\/strong> in: <a class=\"decorated-link\" href=\"http:\/\/www.consumidor.pt\" target=\"_new\" rel=\"noopener\" data-start=\"1414\" data-end=\"1431\">www.consumidor.pt<\/a><\/p><hr data-start=\"1433\" data-end=\"1436\" \/><h3 data-start=\"1438\" data-end=\"1497\">What is an Alternative Dispute Resolution in Consumer?<\/h3><p data-start=\"1499\" data-end=\"1734\">Alternative Dispute Resolution (ADR) is a mechanism that allows a consumer to have recourse to the authorities, who will assist in the resolution of conflicts in organizations-commercial, without the need for in advance by the Courts.<\/p><h3 data-start=\"1736\" data-end=\"1795\">What is the role of these institutions in the resolution of the conflict.<\/h3><p data-start=\"1797\" data-end=\"2030\">These organizations act as intermediaries between the consumer and the merchant, the target of the complaint. The intermediary may offer or impose a solution on the parties, or to promote a closer alignment of the same with a view to reaching an agreement.<\/p><p data-start=\"2032\" data-end=\"2164\">Alternative Dispute Resolution (adr that is, as a rule, <strong data-start=\"2082\" data-end=\"2131\">a less expensive, less formal and faster<\/strong> what is the appeal to the court.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o de Lit\u00edgios Online Estimado Cliente, Em caso de lit\u00edgio, qualquer consumidor residente em Portugal ou na Uni\u00e3o Europeia pode exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo. Neste \u00e2mbito, a Epiq Store disponibiliza toda a informa\u00e7\u00e3o necess\u00e1ria para que possa exercer o seu direito de reclama\u00e7\u00e3o. Caso, por algum motivo, tenha ficado insatisfeito com a compra realizada na nossa loja online, poder\u00e1 recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) de Consumo, conforme a listagem abaixo: Centro de Arbitragem de Conflitos de Consumo de Lisboa CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo) CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo Comiss\u00e3o Europeia Poder\u00e1 tamb\u00e9m formalizar as suas queixas ou reclama\u00e7\u00f5es relativas a compras efectuadas na nossa loja online atrav\u00e9s dos seguintes contactos: E-mail: suporte@epiqstore.pt Linha de apoio: +351 922 002 247 Hor\u00e1rio de atendimento: Dias \u00fateis, das 14h00 \u00e0s 18h00 Para mais informa\u00e7\u00f5es sobre estes processos, sugerimos igualmente a consulta do site da Direc\u00e7\u00e3o-Geral do Consumidor em: www.consumidor.pt O que \u00e9 a Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo? A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) \u00e9 um mecanismo que permite aos consumidores recorrer a entidades oficiais que auxiliam na resolu\u00e7\u00e3o de conflitos com entidades comerciais, sem necessidade de recorrer previamente aos Tribunais. Qual o papel destas entidades na resolu\u00e7\u00e3o do conflito? Estas entidades atuam como intermedi\u00e1rias entre o consumidor e o comerciante alvo da reclama\u00e7\u00e3o. O intermedi\u00e1rio pode propor ou impor uma solu\u00e7\u00e3o a ambas as partes, ou promover a aproxima\u00e7\u00e3o das mesmas com vista a alcan\u00e7ar um acordo. A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais c\u00e9lere do que o recurso \u00e0 via judicial.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/34084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/comments?post=34084"}],"version-history":[{"count":0,"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/pages\/34084\/revisions"}],"wp:attachment":[{"href":"https:\/\/epiqstore.pt\/en\/wp-json\/wp\/v2\/media?parent=34084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}