{"id":34084,"date":"2026-01-23T13:15:30","date_gmt":"2026-01-23T13:15:30","guid":{"rendered":"http:\/\/epiqstore.pt\/?page_id=34084"},"modified":"2026-01-23T13:36:34","modified_gmt":"2026-01-23T13:36:34","slug":"resolucao-de-litigios-online","status":"publish","type":"page","link":"https:\/\/epiqstore.pt\/fr\/resolucao-de-litigios-online\/","title":{"rendered":"La R\u00e9solution Des Litiges En Ligne"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"34084\" class=\"elementor elementor-34084\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d94fa22 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"d94fa22\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbac617 elementor-widget elementor-widget-text-editor\" data-id=\"dbac617\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"164\" data-end=\"195\">La R\u00e9solution Des Litiges En Ligne<\/h2><p data-start=\"197\" data-end=\"214\">Cher Client,<\/p><p data-start=\"216\" data-end=\"404\">En cas de litige, un consommateur r\u00e9sidant dans le royaume-Uni ou de l'Union Europ\u00e9enne peuvent exercer leur droit de plainte \u00e0 un agent, et qui est impartial dans cette affaire.<\/p><p data-start=\"406\" data-end=\"744\">Dans ce contexte, l' <strong data-start=\"422\" data-end=\"436\">Epiq Magasin<\/strong> il fournit toutes les informations n\u00e9cessaires afin que vous pouvez exercer votre droit de d\u00e9poser une plainte. Si, pour une raison quelconque, vous avez peut-\u00eatre pas satisfait d'un achat \u00e0 partir de notre boutique en ligne, vous pouvez faire usage d'un <strong data-start=\"649\" data-end=\"715\">L'entit\u00e9 d'une Alternative de R\u00e9solution des Litiges (ADR) pour les Consommateurs<\/strong>selon la liste ci-dessous:<\/p><ul data-start=\"746\" data-end=\"1003\"><li data-start=\"746\" data-end=\"804\"><p data-start=\"748\" data-end=\"804\">Le centre de r\u00e8glement des Litiges de Consommation dans Lisbonne<\/p><\/li><li data-start=\"805\" data-end=\"901\"><p data-start=\"807\" data-end=\"901\">CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de consumo (Tribunal Arbitral utilisation)<\/p><\/li><li data-start=\"902\" data-end=\"981\"><p data-start=\"904\" data-end=\"981\">CNIACC \u2013 le Centre National de l'Information, et l'Arbitrage des Litiges entre entreprises et consommateurs<\/p><\/li><li data-start=\"982\" data-end=\"1003\"><p data-start=\"984\" data-end=\"1003\">La Commission Europ\u00e9enne,<\/p><\/li><\/ul><p data-start=\"1005\" data-end=\"1145\">Vous pouvez \u00e9galement formaliser leurs demandes ou plaintes relatives \u00e0 votre achat \u00e0 notre boutique en ligne, \u00e0 l'coordonn\u00e9es suivantes:<\/p><ul data-start=\"1147\" data-end=\"1287\"><li data-start=\"1147\" data-end=\"1183\"><p data-start=\"1149\" data-end=\"1183\"><strong data-start=\"1149\" data-end=\"1160\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1161\" data-end=\"1181\">suporte@epiqstore.pt<\/a><\/p><\/li><li data-start=\"1184\" data-end=\"1224\"><p data-start=\"1186\" data-end=\"1224\"><strong data-start=\"1186\" data-end=\"1205\">Hotline de Service:<\/strong> +351 922 002 247<\/p><\/li><li data-start=\"1225\" data-end=\"1287\"><p data-start=\"1227\" data-end=\"1287\"><strong data-start=\"1227\" data-end=\"1254\">Heures d'ouverture:<\/strong> Jours ouvrables, \u00e0 partir de 14: 00 \u00e0 18: 00<\/p><\/li><\/ul><p data-start=\"1289\" data-end=\"1431\">Pour plus d'informations sur ces processus, nous proposons \u00e9galement la consultation du site web <strong data-start=\"1377\" data-end=\"1409\">La direction G\u00e9n\u00e9rale de la Consommation<\/strong> dans: <a class=\"decorated-link\" href=\"http:\/\/www.consumidor.pt\" target=\"_new\" rel=\"noopener\" data-start=\"1414\" data-end=\"1431\">www.consumidor.pt<\/a><\/p><hr data-start=\"1433\" data-end=\"1436\" \/><h3 data-start=\"1438\" data-end=\"1497\">Ce qui est une Alternative de R\u00e9solution des Litiges de Consommation?<\/h3><p data-start=\"1499\" data-end=\"1734\">R\u00e8glement extrajudiciaire des Diff\u00e9rends (red) est un m\u00e9canisme qui permet \u00e0 un consommateur d'avoir recours aux autorit\u00e9s, qui l'aideront dans la r\u00e9solution de conflits dans les organisations commerciales, sans le besoin \u00e0 l'avance par les Tribunaux.<\/p><h3 data-start=\"1736\" data-end=\"1795\">Quel est le r\u00f4le de ces institutions dans la r\u00e9solution du conflit.<\/h3><p data-start=\"1797\" data-end=\"2030\">Ces organisations agissent \u00e0 titre d'interm\u00e9diaires entre le consommateur et le commer\u00e7ant, l'objectif de la plainte. L'interm\u00e9diaire peut proposer ou imposer une solution aux parties, ou \u00e0 promouvoir une plus grande harmonisation de la m\u00eame avec une vue de parvenir \u00e0 un accord.<\/p><p data-start=\"2032\" data-end=\"2164\">Alternative de R\u00e9solution des Litiges (adr qui est, en r\u00e8gle g\u00e9n\u00e9rale, <strong data-start=\"2082\" data-end=\"2131\">moins cher, moins formelle et plus rapide<\/strong> qu'est-ce que le recours \u00e0 la justice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o de Lit\u00edgios Online Estimado Cliente, Em caso de lit\u00edgio, qualquer consumidor residente em Portugal ou na Uni\u00e3o Europeia pode exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo. Neste \u00e2mbito, a Epiq Store disponibiliza toda a informa\u00e7\u00e3o necess\u00e1ria para que possa exercer o seu direito de reclama\u00e7\u00e3o. Caso, por algum motivo, tenha ficado insatisfeito com a compra realizada na nossa loja online, poder\u00e1 recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) de Consumo, conforme a listagem abaixo: Centro de Arbitragem de Conflitos de Consumo de Lisboa CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo) CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo Comiss\u00e3o Europeia Poder\u00e1 tamb\u00e9m formalizar as suas queixas ou reclama\u00e7\u00f5es relativas a compras efectuadas na nossa loja online atrav\u00e9s dos seguintes contactos: E-mail: suporte@epiqstore.pt Linha de apoio: +351 922 002 247 Hor\u00e1rio de atendimento: Dias \u00fateis, das 14h00 \u00e0s 18h00 Para mais informa\u00e7\u00f5es sobre estes processos, sugerimos igualmente a consulta do site da Direc\u00e7\u00e3o-Geral do Consumidor em: www.consumidor.pt O que \u00e9 a Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo? A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) \u00e9 um mecanismo que permite aos consumidores recorrer a entidades oficiais que auxiliam na resolu\u00e7\u00e3o de conflitos com entidades comerciais, sem necessidade de recorrer previamente aos Tribunais. Qual o papel destas entidades na resolu\u00e7\u00e3o do conflito? Estas entidades atuam como intermedi\u00e1rias entre o consumidor e o comerciante alvo da reclama\u00e7\u00e3o. O intermedi\u00e1rio pode propor ou impor uma solu\u00e7\u00e3o a ambas as partes, ou promover a aproxima\u00e7\u00e3o das mesmas com vista a alcan\u00e7ar um acordo. A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais c\u00e9lere do que o recurso \u00e0 via judicial.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/pages\/34084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/comments?post=34084"}],"version-history":[{"count":0,"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/pages\/34084\/revisions"}],"wp:attachment":[{"href":"https:\/\/epiqstore.pt\/fr\/wp-json\/wp\/v2\/media?parent=34084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}